Free merchant review guide
Review a flagged order.
Five steps before fulfillment. Use them alongside your store’s controls and policies.
Free download. No account needed.
- 01
Name the concern
Record the order reference and what prompted review: a store alert, delivery change, or unanswered question. Keep facts separate from assumptions.
- 02
Check your store’s signals
Review payment and order indicators in your existing platform. ContactCheckup does not retrieve AVS, CVV, device, IP, or payment-authentication results. Record outcomes, never card details.
- 03
Confirm the source matches
Compare identifiers before relying on a public source. A common name or old listing may belong to someone else. Mark uncertain matches as unresolved.
- 04
Clarify missing details
Use your usual customer-contact process for appropriate order questions. Never request card images, security codes, passwords, government IDs, or login codes.
- 05
Save your decision
Record checks, unresolved questions, a next step, and your reason. Finding no public match does not establish fraud or safety. Preserve order and fulfillment records in your existing systems.
Keep customer contact neutral
A clarification request you can adapt
Hi [first name], we are reviewing order [reference] before fulfillment and would like to clarify [specific order or delivery question]. Please contact us through [your verified business support channel]. Please do not send payment-card details, security codes, passwords, or identity documents. Thank you, [business name].
A reply alone does not verify the cardholder or remove payment risk. No message is sent by ContactCheckup.
What belongs in the record
- The specific concern that prompted review
- Source links and identifiers you compared
- What you established, and what remains uncertain
- Your decision or next step, with a reason
A useful record has limits
A public-web report cannot authorize a payment or guarantee a chargeback outcome. Use your payment provider's current process for disputes and preserve the relevant order, customer communication, and fulfillment evidence there.
Platform references
For the controls and evidence requirements in your existing tools, see Shopify fraud analysis, Stripe manual reviews, and Stripe dispute responses. This guide is a general workflow, not an endorsement or integration with those platforms.